FAQ
REFUNDS + RETURNS
As a small business selling perishable products, we cannot accept returns of opened products.
Returns will be accepted 10 days from the date of shipping.
- We are not responsible for damage or loss of packages due to unavailable recipient, incorrect address information, or theft.
- We are not able to change the address or cancel an order once an order has been placed.
- We need photos of damaged items and shipping slips to process a replacement if a product arrives damaged.
SHIPPING POLICY
If our products are in inventory we strive to ship our products within 2-3 business days.
COUPON POLICY
We cannot add coupon discounts post-purchase. To take full advantage of the discount provided by Steel City Kitchen, please ensure you add the coupon during the check-out process.
Under order summary please click the "Add a discount code or a gift card" link.
Please enter your discount code or gift card in the field and click apply.
ALL OTHER QUESTIONS
If you have any questions about placing an order or any of the products, please contact us at yourfriends@steelcitykitchen.com and we with get back to you as soon as possible.